EV SSL Certificate syntactic error clarified

A group of self-selected researchers used CT logs to seek out syntactical errors among EV SSL certificates recently.

Examples of syntactic errors include a misspelled city/state, registration of jurisdiction including the applicant’s city/state or the inclusion of a value in a field that should be left blank.

Unfortunately, when such syntactic errors are found, CA/Browser Forum Baseline Requirements necessitate replacement of the certificate within 24 hours.

This current burden weighs heavily on major CAs who have all been found to have issued a small number of certificates with syntactical errors.

However, please understand that these errors are purely syntactic (wording), meaning the certificates are functionally flawless.

Also, there is no instance where the wrong certificate was issued or that an entity was able to obtain a certificate through deceptive means.

Rest assured, Trustico® is dedicated to working with all affected customers to replace and install the EV SSL certificate(s) in a timely manner as to not cause disruptions to service.

Furthermore, if there are circumstances that would not allow a replacement certificate to be issued and installed within 24 hours, Trustico® must be made aware with a written notification.

Such circumstances cannot extend the mandated revocation time past a maximum of 5 days.

Most importantly, Trustico® and Sectigo are committed to continually and quickly improving our technologies and operational processes to prevent service interruptions.

We appreciate your patience and apologize for any impact to you, your users, and your organization.

We thank you for your business and continued support.

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